Privacy Policy

Privacy Policy

Last updated: May 2026

Landford Trees ("we", "us", "our") is committed to protecting the privacy of our customers and website visitors. This policy explains how we collect, use and safeguard your personal information.

Who We Are

Landford Trees is a tree nursery based at Landford Lodge, Landford, Salisbury, Wiltshire SP5 2EH. Our VAT registration number is GB351127334. For any privacy-related queries, please contact us at nursery@landfordtrees.co.uk or call 01794 390808.

What Information We Collect

We may collect the following information when you contact us, place an order, or use our website:

• Your name, email address, phone number and postal address
• Order details and delivery information
• Information you provide through our contact form or by email
• Technical information such as your IP address, browser type and pages visited (through cookies — see our Cookie Policy)

How We Use Your Information

We use your personal information to:

• Process and fulfil your orders, including delivery arrangements
• Respond to your enquiries and provide customer support
• Send you order confirmations and delivery updates
• Improve our website and services

We will not use your information for marketing purposes unless you have given us explicit consent to do so. We do not sell, rent or share your personal information with third parties for their marketing purposes.

Legal Basis for Processing

Under UK GDPR, we process your personal data on the following bases:

• Contract: Where processing is necessary to fulfil an order or respond to your enquiry
• Legitimate interest: To improve our services and website functionality
• Consent: Where you have opted in to receive marketing communications
• Legal obligation: Where we are required to retain records for tax or regulatory purposes

How We Store Your Information

We take reasonable steps to protect your personal information from unauthorised access, loss or misuse. Order records are retained for a minimum of six years in accordance with HMRC requirements. Contact form submissions are stored securely through our website hosting provider (Netlify).

Your Rights

Under UK data protection law, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Object to or restrict processing of your information
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at nursery@landfordtrees.co.uk.

Third-Party Services

Our website uses the following third-party services which may collect data:

• Netlify: Website hosting and form processing
• Google Maps: Embedded maps on our Visit and Contact pages
• Google Fonts: Typography delivery
• Unsplash: Stock photography (no personal data collected)

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.

Complaints

If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.